Signposting - Special educational needs - Parent Partnership Service

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Section: Signposting

Subsection: Signposting - Special educational needs

Wiltshire Independent Support and Advice Service (formerly the Parent Partnership Service)



Wiltshire Independent Support and Advice (WISA) Service (formerly the Parent Partnership Service) is run by Action for Children to support children and young people and their families with Special Educational Needs and Disabilities.

The service is part of the national Information Support and Advice Service (IASS). WISA is a free, independent and confidential service working alongside the Independent Supporters providing generalized Special Educational Needs and Disabilities Support (SEND).

They can:

  • provide written and online information and support for parents, children and young people
  • offer practical help and a listening ear
  • attend meetings with families or support young people through mediation and tribunals
  • assist with form, letter and report writing
  • signpost families to other agencies that may be able to provide support


WISA can also help parents, children and young people to understand their rights in relation to SEND law, including information and support on school exclusions. They work with other professionals on SEND issues and work in partnership with schools and the Local Authority. They also work closely with the Wiltshire Parent Carer Council to ensure parents and young people are given the opportunity to raise concerns and influence developments.

Please contact the WISA team on 01380 813 393 by email: wisa@actionforchildren.org.uk or get in touch using their [interactive form]. There’s also lots of useful information on their [website].