Signposting - Health & wellbeing - Coronavirus

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Section: Signposting

Subsection: Signposting - Health & wellbeing

Coronavirus - Information and Changes to Services

On this page you will find the links to national information and guidance on coronavirus and also advice and updates from local services who are having to work in a different way with children and families. The following is the information we have received this week. Previous weekly updates can be found here



You may also want to take a look at Wiltshire Council's dedicated Coronavirus page on its website [HERE], which will be kept updated with information about Council services that may be affected by COVID-19.

Benefits Information – Coronavirus

The Department for Work and Pensions has a dedicated website with information regarding the coronavirus and benefits which it is updating daily: please [DWP website].

The website provides information about coronavirus and claiming benefits. Please check this page regularly for updates on the arrangements the Department for Work and Pensions is making to support those who are affected by coronavirus. Currently on the website, there is information about changes to Statutory Sick Pay, changes to Jobcentre appointments, changes to health and disability-related benefits’ assessments, and making a new claim.

Virgin Care Children’s Community Health Services Update

With the closure of schools and an increasing move to social distancing, children's community services in Wiltshire are following national guidance and minimising face to face contact where alternatives can provide similar support. Where it is safe to do so, and with Personal Protective Equipment in line with national guidance, face to face services will continue if they are absolutely necessary.

If anyone has any questions please call the Virgin Care single Point of Access on 0300 247 0090 or email at: vcl.wiltshirespa@nhs.net.

Open letter from the Parliamentary Under Secretary of State for Children and Families

Please see the following open letter from Vicky Ford, Parliamentary Under-Secretary of State for Children and Families to children and young people with Special Educational Needs and Disabilities (SEND), their parents/carers and families, and all others who support them.

Supermarket Shopping

If you are self-isolating, we know that online shopping seems like a sensible solution but online slots seem to have disappeared.

We understand that Sainsbury’s have emailed customers that they know are vulnerable, either because of their date of birth or if they have used the vulnerable customer helpline before. They are working as quickly as possible on an option for people to register themselves as disabled and vulnerable on their online shopping accounts. Disabled and vulnerable customers could try to get in touch on 0800 328 1700.

Sainsbury’s have a message on their website for vulnerable customers advising them to use the government’s service to register as a vulnerable person if you meet the published criteria.

Sainsbury’s advise to get access to priority home delivery slots, please register on [GOV.UK] as extremely vulnerable to coronavirus.

You can register for yourself or someone else.

The government will be sharing those who have registered in the coming days. Sainsbury’s will then be in touch to let you know when you’ve been added and can book home delivery slots.



Iceland is temporarily limiting online orders to customers who are over state pension age, self-isolating and other vulnerable people, such as the disabled. If you aren't over state pension age and can get to one of their stores, you are asked to use the Store Locator to find your local Iceland and complete your shop there. You can identify yourself as disabled or vulnerable on [Iceland’s website].


Carers Project – Support for Carers

As part of CAW the Carers Project will not be offering any face to face appointments.

For support/advice regarding benefits/debt/completion of forms etc please call them on 01249 474064 between 9.00am and 3.00pm on Tuesday, Wednesday or Thursday.

Do not leave a message if they are unable to pick up but you can email them on carersproject@citizensadvicewiltshire.org.uk

Anorexia, Bulimia Care (ABC) Hub Bath Closed

Anorexia, Bulimia Care (ABC) is a charity supporting anyone affected by anorexia, bulimia, binge eating & all types of eating distress They have informed us that given the recent developments and Government advice they have taken the decision to close the Support Hub until further notice. Please [see this page] for the details and any announcements from today and for further updates click [on this page], and also follow their Facebook and Twitter feeds.

As you will be aware those with eating disorders will often have vulnerable health and immune systems and they cannot afford to put them at any risk. In addition, they have a duty of care towards our staff. Given the seriousness of the situation they felt they had no choice but to close such a public space where they are unable to mitigate reasonable risk.

If anyone needs immediate or urgent support in the meantime, they can use the ABC existing telephone and email support services: Call 03000 11 12 13 or email support@anorexiabulimiacare.org.uk.

Their website also includes helpful information including a [new online recovery course].

And click [HERE] for useful books

Royal Mail Service Update

Please their website for how they are responding and for answers to many of the questions they are receiving from their customers: [Royal Mail]