Signposting - Health & wellbeing - Mental health - COVID-19: Mental Health Support Lines


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Section: Signposting

Subsection: Signposting - Health & wellbeing - Mental health

COVID-19: Mental Health Support Lines

If you are over 18, there is support available from Avon and Wiltshire Partnership (AWP). AWP’s Mental Health 24/7 Response Line is a dedicated telephone line for patients, families and carers, who may be worried about their own or someone else's mental health. You can access support from AWP’s teams around the clock.

The telephone line offers out-of-hours care for people and children in crisis 24 hours a day, seven days a week, 365 days a year.

If you or your loved one feels unsafe, at risk or unable to cope without professional advice, AWP’s dedicated staff will ensure that you are directed to the team best able to meet your needs.

The number to call is: 0300 303 1320.

For children and young people under 18, a children and young people’s mental health helpline has been launched in Bath and North East Somerset, Swindon and Wiltshire. The helpline will operate 24 hours a day, seven days a week.

Anyone concerned about a child or young person’s mental health (or the child or young person themselves) can phone the helpline and speak to mental health experts who will provide advice, guidance and support over the telephone.

Call: 01865 903777 between 9am and 5pm weekdays and 01865 901000 between 5pm and 9am and weekends.

Click here for further details.

Children and young people aged 11 to 25 living anywhere in Wiltshire can also call a new service for free confidential support thanks to local charity Young Melksham. You can telephone them on: 01225 667328. They are available every Tuesday and Friday between 2pm and 4pm. Alternatively, you can email:

Click here to see further information on Mental Health Support Lines.