What we do - Have your say! - COVID-19 message from WPCC


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Section: What we do

Subsection: What we do - Have your say!

COVID-19 message from WPCC

Dear Parent Carers,

We appreciate that these are difficult, challenging and anxious times for many, and most certainly for parent carers of children and young people with SEND. The WPCC will do it can to provide information and support, while following official guidance from the UK Government and Public Health England.

We anticipate our strategic participation and coproduction activity to reduce over the next few months as services naturally have to focus their resources on responding to the demands of the coronavirus (COVID-19). As you have possibly already read on our website, in response to the latest government advice regarding the coronavirus, we have taken the decision to temporarily suspend our Outreach visiting support. We took this decision to minimise the risk to families and our staff, particularly those who may have pre-existing health conditions.

However, having invested in technology that supports mobile working a while ago, we are able to continue to operate our telephone helpline and email support to respond to enquiries and support and signpost as best we can for the time being. This will be dependent on staff wellbeing and we may have to review if circumstances change. Our Outreach staff will continue to support those families they are currently working with by telephone, but we are unable to accept new referrals for our Outreach service at this moment in time.

To make it easier to find information relating to COVID-19 as we receive it, we have created a dedicated section in our weekly newsletter, and two new sections on our website: [Coronavirus – Changes to Events, Courses and Activities] and [Coronavirus – Information and Changes to Services]. We are receiving a significant amount of information and updates from a variety of sources, both locally and nationally, and we are doing our best to share this by updating our website as frequently as we can. We will also post information on our Facebook page as often as we can.

We are particularly aware of the impact social isolation will have on parent carers and we are currently working on trialling an opportunity for parent carers to ‘meet up’ through an online ‘coffee morning’ that we will facilitate to provide an opportunity for parent carers to just chat and offer support to each other and offer suggestions as we face the challenge of meeting the needs of our children and young people at home.

We will continue to keep you updated as best we can.

Thank you for your ongoing support. Please take care.

Kind regards,
Stuart Hall
Strategic Director, WPCC