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Contact us

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Call the WPCC Helpline

01225 764 647

10.00am - 5.00pm

Monday - Friday

The WPCC helpline provides signposting advice and information about agencies and services in Wiltshire for parents and carers of children and young people with special educational needs and/or disability.

WPCC Phone Line 2022
Our phone lines continue to be open as normal (10.00am – 5.00pm) and the number to access SENDIS, remains as 01225 764647.

When you call, it is likely that your call will be answered by our new telephone triage worker who will take basic details of your enquiry and pass it on to a member of the team. If you cannot get through, please leave a message with your name and contact number, or email and we will call you back as soon as possible; please be mindful there are times when our phone lines can be extremely busy.

If you cannot get through on the phone, you can email us:

The WPCC office will be open as normal over the summer holidays apart from the Bank Holiday on Monday 29th August, when we will be closed. Office hours will remain 10am to 5pm, Monday to Friday. Due to staff leave during the summer holidays, it may take us a little longer to reply to emails and messages left on our phone, but we will do our best as always to respond as quickly as we can.

WPCC’s Outreach Service
WPCC’s SENDIS Outreach workers work one-to-one and face to face with families who would normally find it difficult to use the telephone or internet to access information, signposting and support. If you think you, or someone you are supporting would benefit from support from WPCC’s outreach service, you can self-refer or be referred by someone else. Simply telephone or email us and we will work with you to give you the support you need in the way that is most appropriate for you (e.g. telephone, email, or if you meet criteria, face to face with an Outreach worker). Alternatively, if you wish to make a referral you can also [USE THIS FORM]

Please see below to ‘meet’ our SENDIS Officers and Outreach workers. Our telephone and email contact details are at the bottom of this page.

Meet the information officers

Whether you need help finding support, contact details for an agency or information about any issues related to SEND, our information officers, Helen (below left) and Kate (below right) are on hand to help.

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Helen Selway is our Senior SENDIS worker and has previously worked as a SEN teaching assistant within a mainstream primary school, supporting children with social and emotional needs. Other roles Helen has had in the past have included supply chain management, business administration and volunteering in her local community. She says: “As a parent myself, coupled with my experience as a SEN teaching assistant, I have some understanding of the challenges that parents face. I am delighted to be part of an organisation that supports all the parent carers of Wiltshire.”

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Kate Martin is our SENDIS Officer and has previously worked as an Administrator for a disability charity and Drug & Alcohol Advice Service. She says: "I understand first-hand how challenging navigating life as a parent carer can be. I’m delighted to be able to work for the WPCC as I know how valuable the service they provide is in making sure Parent Carers are heard and supported.

As a result of additional funding from Wiltshire Council to grow and enhance our SENDIS service, we were able to expand our SENDIS team in 2018 to include two Outreach workers. Providing the same service as our SENDIS officers, our SENDIS Outreach workers will be able to work one to one and face to face with families who would normally find it difficult to access information, signposting and support by telephone or the internet.

Gill Gray (left) joined the WPCC as an Outreach worker in April 2018; she has 3 grown up children and 4 grandsons.

Gill’s eldest son struggled with dyslexia during his time in education, this was diagnosed as he started college as a vehicle technician. This was an emotional time for all the family. He has done so well with lots of help & family support and is now working in a formula 1 racing team.

Gill has been married 40 years and has always lived in Westbury.

Gill’s previous roles have been in the NHS either as a receptionist or administrator in GP’s surgeries, and also at Royal United Hospital. Gill also worked as an auxiliary nurse for a number of years.

For 14 years, Gill worked at Danone Nutricia Baby Careline and on the Quality Affairs Team, this included supporting parents, carers and health care professionals with advice and support.

Mentoring, training and counselling, and also emotional intelligence have also been a big part of Gill’s life.

Helping others always comes first for Gill in her work and also at home. Gill is enjoying supporting others and always goes that extra mile to succeed.

Ali Davis joined the WPCC as an Outreach worker in September 2018.

Ali (Right) is passionate about supporting both young people and their families with SEN.

Previously to joining the WPCC, Ali worked for 17 years supporting adults with various disabilities to help them achieve their desired outcomes in life. During this time, Ali gained a wealth of knowledge in Social Care and gained her Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services.

It was after a very long journey and several consultations later that Ali’s Son was diagnosed with Asperger’s, ADHD and SPD that Ali first became involved with the WPCC as a Parent Facilitator on the SWAPP Courses. Ali then applied for a post as an Outreach Worker and she is enjoying supporting families access the help and support that they need.

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In 2021, thanks to a COVID response grant we were able to put our new Triage Service into action, with Elaine Reader (left) working as our Triage Worker 2 days per week. Elaine has a strong commitment to supporting all parent carers in their roles and says: “If I can provide people with any information, no matter how small or just be that friendly voice on the end of the phone helping to unpick the complicated web of services available, then I will be satisfied. Being a parent carer myself, I really appreciate how frustrating and confusing it can feel at times!”

Contact about Short Breaks Bulletin/Activities

The WPCC’s Short Breaks Bulletin is a guide to activities and leisure opportunities for children & young people with special educational needs and/or disabilities aged 0-25yrs during school holiday periods.

The Short Breaks Bulletin is produced 5 times a year to cover activities for School Holidays in October, February, April, May and Summer.

If you know of, attend, or run any activities for children or young people with SEND, or activities that are inclusive of SEND, then please let us know by filling out one the following quick forms:

[Term-Time Activities]
[School Holiday Activities]

Our contact details

Our office is open from 10.00am - 5.00pm, Monday to Friday. If you are unable to call during these hours, please feel free to leave a message and we will get back to you as soon as possible.

The Wiltshire Parent Carer Council
Tel: 01225 764647

Send us your Expense Form / Registration Form via our FREEPOST Address:
Simply write the following on the envelope: FREEPOST WPCC