Signposting - Special educational needs - Change of Contract for Special Educational Needs and/or Disabilities Information Advice and Support Service (SENDIASS)

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Section: Signposting

Subsection: Signposting - Special educational needs

Change of Contract for SEND Information Advice & Support Service (SENDIASS)


Wiltshire Council has asked the WPCC to share the following update about the new contract for the SENDIASS service…


'Wiltshire Council has awarded a contract to Family Action to provide the Special Educational Needs and/or Disabilities Information Advice and Support Service (SENDIASS) from 3 April 2023, who will take over from the current provider (KIDS). The service will continue to be an important support for SEND families offering help advice and information.

Wiltshire Council and the Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board (BSW ICB) have increased the investment for SENDIASS to build on the current service and keep up with the increasing demand. Work will continue to decrease waiting times over the coming months, and we are working with the new provider to ensure this meets the needs of our families and children.

Amy Brooke, Family Action, Deputy Director for Services and Innovation, South, said: “We are delighted that Wiltshire Council appointed Family Action to deliver the Wiltshire SENDIASS. Family Action’s years of expertise, across our eight existing SENDIAS services, will enable us to provide families in Wiltshire with a service that is free, high quality, impartial and confidential. We are looking forward to working with children and young people with SEND in Wiltshire, and their parents/carers. We will be working together to empower them to have an informed and active role in decision making, and we will ensure that they continue to receive the highest quality of support.

The current service continues to be provided by KIDS until 3 April. As a result of the change of provider, there will be no service on 3 April to allow the new team and systems to be made operational. There may also be some short-term disruption over the Easter period while colleagues familiarise themselves with new systems and processes but we will be working hard to minimise this.

If you have questions about this change and want to discuss them you can contact Wiltshire Council at CandFcommissioning@wiltshire.gov.uk '