Carer Support Wiltshire has announced that it will be closing, with all services ending on 31st March 2026. This decision has been made by the Board of Trustees due to funding challenges.
Over the coming months, the charity will focus on closing services in a planned and thoughtful way. Where possible, they will work with partner organisations to help support carers through this transition and will keep people informed with clear updates.
The charity has shared its sincere thanks to all carers, staff, volunteers, partners, and funders.
Where can parent carers get support?
If you’re a parent carer in Wiltshire, there are several organisations, agencies and services that can offer guidance, information, and support, including the following:
- The Wiltshire Parent Carer Council (WPCC) is always available for parent carers of children and young people aged 0-25 with SEND in Wiltshire. You can call us on: 01225 764647 (option1) or email: reception@wiltspcc.co.uk. WPCC office hours are 10am to 5pm, Monday to Friday.
- Carers Together Wiltshire is a support partnership that continues to helps unpaid carers in Wiltshire. They offer advice, information, and support to help unpaid carers manage their caring roles and look after their own wellbeing. Contact Carers Together Wiltshire by phone: 01380 710300 or email: enquiries@carerstogetherwiltshire.org.uk.
- The Integrated Front Door is a central access point within Wiltshire Council that brings together different services if anyone is worried about the safety, wellbeing or support needs of a child or family. For families who don’t meet safeguarding thresholds, the Early Support Hub aims to identify and offer help earlier to prevent problems escalating. Young carer support and assessments for children under 18 are processed through the Integrated Front Door. Contact the Integrated Front Door by phone: (Monday to Thursday 8:45am to 5pm and Friday 8:45am to 4pm) 0300 456 0108, for urgent help or advice/outside office hours: 0300 456 0100, or email: integratedfrontdoor@wiltshire.gov.uk.
- The Wiltshire Wellbeing Hub is a free, council-run service that helps people find practical, emotional and community support when they’re struggling. It offers advice and signposting to local help with wellbeing, loneliness, cost-of-living issues and everyday support across Wiltshire. Contact the Wiltshire Wellbeing Hub by phone: 0300 003 4576 or email: wellbeinghub@wiltshire.gov.uk. Office hours are Monday to Friday: 9 am to 5 pm, Saturday and Sunday: 10 am to 4 pm.
- Wiltshire Family Hubs are local centres that provide support, advice, and services for families, parents, and carers of children and young people (up to 25 for those with SEND). They offer parenting guidance, help accessing childcare, early learning, health services, and links to local community support. Central contact details for Family Hubs are phone: 0800 970 4669 or email: WiltshireFamilyHubs@spurgeons.org.
- Wiltshire SENDIASS is a free, independent, and confidential service for children and young people with SEND, and their parents or carers. They provide advice and information on education, health, and care rights, including EHCPs, annual reviews, and school-related issues. Office hours are 9am to 5pm, Monday to Friday. Contact Wiltshire SENDIASS by phone: 01225 255266 or email: wiltshire.sendiass@family-action.org.uk.
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